List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Monitor implementation of sales policies and procedures | 1.1 Monitor implementation of organisational policy and procedures in regard to selling financial products or services 1.2 Monitor implementation of organisational policy and procedures in regard to transactions, including non-cash transactions and variations to standard transactions 1.3 Accurately record information relating to sales of financial products and services and monitor products and services sold to ensure they are matched to client needs, with remedial action taken where deficiencies are identified |
2. Monitor implementation of client service standards | 2.1 Measure client service standards according to organisational policy and procedures, and take remedial action where deficiencies are identified 2.2 Provide regular feedback to team members in relation to client service provision and quality, in accordance with organisational policy and procedures |
3. Monitor achievement of sales targets | 3.1 Record sales results to assist with monitoring achievement of sales targets 3.2 Monitor individual and branch sales targets and record according to organisational policy and procedures 3.3 Provide feedback to management and staff on sales performance in relation to sales targets and planning |
Evidence of the ability to:
monitor and record sales targets and performance of an organisation, including the implementation of relevant policies and procedures
evaluate and document client service standards and the achievement of sales targets
provide clear feedback and advice on sales performance and quality client service to personnel and management.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
analyse client relations and service techniques
describe the key requirements of industry codes of practice, legislation and regulations relating to financial products and services
outline the key features of organisational policy and procedures in regard to selling products and services
describe the key features of:
product or account and service range
branch or department sales targets
explain the importance of sales to business performance and outline the factors that enhance sales performance
compare and contrast sales techniques.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the sales and marketing field of work and include access to:
financial services product information
relevant software system and data
organisational policy and procedures
common office equipment, technology, software and consumables.
Assessors must satisfy NVR/AQTF assessor requirements.